Privacy Policy

Effective date: September 23, 2026

Nuggy LLC (“Nuggy,” “we,” “us,” or “our”) provides software that helps cannabis retailers make pricing, inventory, menu, and operational decisions. This Privacy Policy explains how we collect, use, and disclose personal information through nuggy.io, our applications, and related services.

1. Information We Collect

Depending on how you interact with Nuggy, we collect:

• Contact and account information, such as your name, business email, phone number, company, job title, and account details.
• Communications, including messages, support requests, demo requests, feedback, and information you submit through the service.
• Business information provided by you or through connections you authorize, such as product catalogs, prices, inventory, sales records, and store information. The information available depends on your connected systems and permissions.
• Billing information needed to manage your subscription and process payments through our payment providers.
• Technical and usage information, such as pages visited, feature usage, and diagnostic logs.

2. How We Use Information

We use information to:

• Provide, operate, maintain, and support our services.
• Analyze authorized store and market information to generate reports, recommendations, and other requested outputs.
• Manage accounts, subscriptions, payments, and customer communications.
• Respond to questions and provide product information.
• Understand service usage, troubleshoot problems, and improve our services.
• Detect misuse, protect our systems, enforce agreements, and meet legal obligations.

Where permitted by applicable law and customer agreements, we may create aggregated or de-identified information that does not reasonably identify a person or individual customer business. We may use and share this information for analytics, benchmarking, research, model development, and commercial data products. We do not attempt to re-identify information we maintain as de-identified.

3. Information Processed for Dispensaries

When a dispensary provides personal information for us to process on its behalf, our handling of that information is governed by the applicable customer agreement, authorized instructions, and applicable law.

4. How We Share Information

We may disclose information:

• To service providers that help us deliver the services, such as hosting, payment processing, communications, analytics, and customer support providers.
• To authorized users within your organization, according to account permissions.
• To connected services when you request or authorize the connection.
• When reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, or investigate fraud or security incidents.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy obligations.
• With your consent or at your direction.

We do not sell, rent, or license identifiable customer business data to third parties.

5. Cookies and Similar Technologies

Cookies and similar technologies may support account access, remember preferences, measure website usage, and help us understand how visitors interact with our services.

You can manage cookies through your browser settings and any controls we provide. Blocking certain cookies may affect service functionality.

6. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations. Retention depends on the type of information, its purpose, and applicable contractual and legal requirements.

We delete or de-identify information when it is no longer needed, subject to legal retention requirements and routine backup processes.

We maintain safeguards designed to protect information against unauthorized access, use, or disclosure. No system or transmission method is completely secure.

7. Your Choices and Rights

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict certain processing, or opt out of certain uses or disclosures.

To make a request, email info@nuggy.io. We may need to verify your identity and authority before responding. Where applicable, you may appeal a decision by contacting the same address or complain to a relevant privacy regulator.

You can unsubscribe from marketing emails using the link in those emails. We may still send account, billing, security, and other service communications.

9. Changes and Contact

We may update this Privacy Policy. We will post the updated version with a new effective date and provide additional notice or obtain consent when required by law.

For privacy questions or requests, contact:

Nuggy LLC Email: info@nuggy.io